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CTA Cancellation Policy

CTA Cancellation Policy

Firstly CTA is not obliged to rearrange the session if

  1. cancellation is less than an hour before the lesson;
  2. cancellation is late (i.e the Client forgot);
  3. there is a no show

Secondly – From February 2019 CTA will be introducing a 50% cancellation fee if the above criteria apply to the cancellation.

For those with Block Purchase Cards, we will cross one session off if the above criteria are met two times before the card is completed.

The general policy below is relevant to those who are on a term time or regular up front payment basis.

CTA’s work ethic is, that unless there are extreme weather conditions or circumstances beyond their control, all sessions will run

If CTA cancels, CTA is obliged to rearrange or offer alternative options to compensate. 

If a student/client cancels, CTA is not obliged to rearrange.

If the weather is bad and its a mutual decision not to go ahead with a session, then CTA will do their best to rearrange or find alternative solutions IF one of the other cancellation policy rules has not been broken. If that has happened CTA would deem this as cancelling out the bad weather decision.